The plane bounces and shakes as the passengers’ sleepy heads bounce along as if they are all listening to the same beat. I am somewhere between Houston and Newark, neither being my intended destination but that isn’t the point. The point is – things, as they often do, do not always go according to plans, but when those plans include a very expensive plane ticket and the holiday season things can get ugly.
People bought tickets and showed up, a seemingly novel concept to those who are booking the flights, but not so much to the workers who are left sorting out the overbooked mess. This story, however, is about a specific individual who, while my rerouting was voluntary, deserves some form of acknowledgment for his ability to handle the situation. While boarding passengers can sometimes seem like herding cattle, the cargo is human and the journey intentional.